FAQ

Products

What materials are available?

We currently offer three materials:

  • canvas
  • aluminium dibond
  • Gallery Print


For detailed information on the different materials, please have a look at here over!

Which formats are offered?

We offer both portrait and landscape formats as well as square formats.
Please refer to the following table for the available dimensions:

  canvas aluminium dibond Gallery Print
Square 30x30 cm 30x30 cm 30x30 cm
  40x40 cm 40x40 cm 40x40 cm
  50x50 cm 50x50 cm 50x50 cm
  60x60 cm 60x60 cm 60x60 cm
  70x70 cm 75x75 cm 75x75 cm
  80x80cm - -
Portrait / landscape format 30x20 cm 30x20 cm 30x20 cm
  40x30 cm 45x30 cm 45x30 cm
  60x40 cm 60x40 cm 60x40 cm
  70x50 cm 75x50 cm 75x50 cm
  80x60 cm 90x60 cm 90x60 cm
  100x70 cm 100x75 cm 100x75 cm

 

 

 

 

 

 

 

 

 

 

 

How do I order my mural?

Once you have decided on a motif, you must first click on the picture to get to the detailed view. There they select the desired size for their mural. If you are unsure which size is right for you, simply click through the different room views to get an impression of the proportions in different rooms.
Then you can choose one of our three materials. Please make sure that the respective material is available for your desired size.


What does the note "Material/size combination not possible" mean?

We offer different sizes for our three materials. Therefore, some combinations of material and size may not be technically feasible. If your desired size is not available in one material, you can choose another material or you can choose another size for your picture. An overview of all formats can be found above, under "Which formats are offered?".


dispatch

What are the shipping costs?

Shipping to Germany is free of charge for you. The shipping costs for all other countries are 9,90 €.

How are the pictures sent?

All pictures are sent in padded, neutral parcels by DHL or DPD.

How long are the delivery times?

The exact delivery time may vary slightly depending on the season. You can find these in the details of each article. As a general rule
: After receipt of your payment we will start production
as
soon
as possible.
This lasts a few working days. Your picture will then be delivered to you. Delivery within Germany takes up the usual time for parcel deliveries. Delivery to Austria and within Europe may take a few days longer. We will inform you by email as soon as your order is on its way to you.

 

right of return

Can I send my mural back if I don't like it?

Since we produce your picture individually for you according to your wishes, a return is unfortunately not possible.

My order is damaged. What do you want me to do?

All pictures are sent in padded packages. Damage is therefore unlikely. However, if the package shows obvious damage on delivery, you should refuse acceptance. If you have any further questions, please send an email to kontakt@picosmo.com.

My order was delivered wrong. What do you want me to do?

In the unlikely event that an order is delivered incorrectly, please contact us by email at: kontakt@picosmo.com

Do you have any further questions?

If we were not able to clarify all your questions, please send us an e-mail to: kontakt@picosmo.com

 

 

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