Shipping and Terms of Payment
To which countries does Picosmo deliver?
Currently we send our pictures to Germany, Austria and all other countries of the EU/EEA. This does not include Switzerland. If you would like to place your order from another country, please send us an email to firstname.lastname@example.org or use our contact form.
What are the shipping costs?
Shipping to Germany is free of charge for you. The shipping costs for all other countries are 19,90 €.
How are the pictures sent?
All pictures are sent in padded, neutral parcels by DHL, DPD or by post (20x30 formats).
Collection by the customer is not possible.
How long are the delivery times?
The exact delivery time may vary slightly depending on the season. You can find these in the details of each article. As a general rule
: After receipt of your payment we will start production
This lasts a few working days. Your picture will then be delivered to you. Delivery within Germany takes up the usual time for parcel deliveries. Delivery to Austria and within Europe may take a few days longer. We will inform you by email as soon as your order is on its way to you.
terms of payment
We accept the following payments:
- credit card
- debit cards
- instant bank transfer
- Purchase on account (up to 1000 € gross)
- There are no additional payment fees
- If you pay by PayPal or credit card, your account will be debited upon completion of the order.
- With payment by Sofort-Überweisung or Vorkasse the payment process starts from you. We start the production of your mural as soon as we have received your payment.
- In the case of purchase on account you transfer the invoice amount to us after receipt of your picture as indicated on the invoice.
Do you have any further questions?
If we were not able to clarify all your questions, please send us an e-mail to: email@example.com or use our contact form.